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Frequently Asked Questions

GENERAL

Is it safe to pay online via your store?

Of course! We use Shopify's secure payment gateway.

How long will my order take?

We aim to have your orders ready for dispatch within 24hrs however some of our Handmade items and our Keepsake Boxes may take up to 3 business days depending on stock levels. Please refer to our Shipping and Delivery page for further information.

Why wont my discount codes work?

Shopify only allows the use of one discount code per transaction. We recommend you use the one that gives you the best benefit and save the other for next time. Your original 10% off code to sign up is only good for one use.

SILICONE PRODUCTS

Help! My silicone bowl has an orange residue, how come?

Carrot (and many other orange foods) when pureed create an oil residue that can take two or more washes to get out. It happened to us too! The residue isn't permanent. You can always try a little bit of bicarbonate soda or lemon juice to remove it also.

Why does my bowl have a residue that is giving food a soapy after taste?

It happens when the silicone takes on an oily residue. It could be from a meal or a dish soap that contains essential oils, antibacterial agents or moisturisers. These oils can sometimes stick to the silicone material and cause an unpleasant soap taste. Silicone itself cannot absorb flavours or give out a chemical taste. To remove the oil you can try a bi-carb or white vinegar soak overnight, even wiping your bowl out with some lemon juice. You can also boil your silicone bowl to clean it.

My bowl won't stick!

Our bowls suction to clean and dry sealed surfaces. The bowl needs to be pressed down on to the surface to ensure air pockets are removed from underneath so the suction engages.

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